VANGO Pop Tent

Warranty Whilst we work with our retail partners to manage all warranty repairs, it is important that your Sales Contract (between you and the retailer you purchased your product from) remains valid, throughout any warranty claim. If you believe your product is a warranty claim, please initially contact the retailer from whom you purchased the product and they will advise you of the most appropriate course of action. Should your retailer decide that your product needs to be returned to us for inspection, they will help you complete the relevant warranty form. The more detail you can provide, the quicker and more accurate we can be in our response. If you bought your product from Vango.co.uk and are unsure which retailer supplied the product, please contact our retail service provider- Shopatron on 01793 461650. The standard Vango Warranty lasts for one year from the date of purchase, although this has been extended to two years for all Vango Elite and Vango AirBeam® products. However, you can extend these warranty periods by a further year*, by registering your product; this may vary depending on the statutes in force within the country of purchase. Register your Vango product here. *Products must be registered within 6 months from date of purchase. Warranty will be extended by one year only; Standard Vango products - a maximum of 2 years from date of purchase. Vango Elite and Vango AirBeam® products - a maximum of 3 years from date of purchase. Please retain your original receipt, as proof of purchase will be required to authorise an extended warranty claim. Read about the Vango Guarantee. As a guide, the following damage is not covered by your warranty: TENTS General wear and tear over extended periods of use Flaws in the fabric caused by excessive wear Water ingress through fabric as a result of UV degradation Water ingress through seams caused by excessive abrasion of seams or seam sealant tape Broken zips caused by forcing, jamming or improper use Over tensioned/stretched seams coming apart Buckles subjected to undue force or abrasion Broken carry/roller bag if they are over loaded, used for carrying other items or used as a toy Any tent pole breakages, these are treated as “fair wear and tear” Collateral damage from a pole breakage UV degradation Condensation, usually caused by lack of ventilation Commercial use by rental companies